Last updated: June 2026
SwimFlow processes payments on behalf of swim schools. Refund requests are handled directly by the swim school in accordance with their specific refund and cancellation policies.
Monthly swim school subscriptions are billed in advance. If a swimmer withdraws mid-month, the swim school may issue a pro-rated refund at their discretion. Refunds are not guaranteed.
If a class is cancelled by the swim school and no make-up class is offered, parents are entitled to a credit or refund for that session. Credits may be applied to future invoices.
Trial lesson fees are generally non-refundable. If the swim school cancels the trial, a full refund or rescheduled session will be offered.
Contact your swim school directly to request a refund. If you are unsure of the contact details, email support@swimflow.io with your invoice number and we will forward your request.
Approved refunds are typically processed within 7–14 business days, depending on the payment method and financial institution.